Queens Award 2013
Sheppee International Ltd is proud to announce that it has been awarded the Queens Award for Enterprise in International Trade 2013. Our strategy for growth focuses on adapting our equipment and services to be more in line with customer expectations for the country we target for growth. Prior to the European recession, the strategy had already begun to target meetings with company owners in the Asia region. Whilst recognising our equipment brought significant advantages to the region, it was only through face to face meetings by the Sheppee CEO did we conclude that product support and providing expert advice in the same time zone is equally valued when considered alongside with product performance. Key changes within the organisation to adapt to the new challenge of increased growth in exports were: increase in travel of the UK sales and support team, a 24hr technical support team for Internet and telephone support set up. The company invested to attain ISO 9001:2008 which is often highly regarded as a sign of professionalism. In the Asia time zone we invested resources , time and money, to build a small team of support engineers based in South China able to provide faster assistance to customers 7 days a week.
The recent growth and success in China alone has led to Sheppee establishing an office in the South of China marketing and providing technical assistance for other top glass industry equipment suppliers based in Europe and USA, therefore adding value to those companies in Asia and grow their sales too.
Our plans are to further represent and technically support companies in South East Asia, as well as the UK. It is also our ambition to grow sales in the USA and South America as part of our new 3 year strategy by a mixture of methods such as establishing a local support team and increasing our strategic partnerships with other equipment suppliers and customer group companies.